Delivery & Returns


STANDARD DELIVERY IS FREE WHEN YOU SPEND £40+. 

Once you have placed your order, we want you to start enjoying it as soon as possible.
We try our best to dispatch your order within 48 hours. If an item is out of stock, this should be noted on the relevant page, otherwise we will contact you as soon as possible to let you know when it will arrive back in stock. Orders received over a weekend will be processed at the start of the following week.

All orders placed over Bank Holiday Weekends will be dispatched on the Next Working Day. This includes Next Day Delivery.

If you have a safe place you'd like us to leave your parcel, please let us know in the special instructions to seller box at checkout.

Standard Tracked Delivery 2-4 Days

Orders should arrive within 2-4 working days. All orders are dispatched via Royal Mail with full end-to-end tracking details.

Standard Tracked Delivery is £3.95. Free over £40+.

Next Day Tracked UK Delivery 1-2 Days

Orders should arrive within 1-2 working days. All orders are dispatched via Royal Mail with full end-to-end tracking details and a faster dispatch time.

Next Day Tracked Delivery is £5.95.
Next day orders must be placed before 12pm for delivery the day after. Orders placed on Weekends will be sent the following Monday.


If there is a possibility that you may not be at home when your order is delivered, please give us clear instructions about where we can safely leave your parcel.

Store Pickup Click and Collect

In-store pickup is free which is a great option if you live locally. Orders are normally ready for collection within 24hrs. Once your order is ready to collect, you will receive an email notifying you. Simply state your name and order details at the till, happy shopping!

All orders are to be collected from:

Doghouse
1 Lamb Yard
Bradford on Avon

BA15 1FG

International Delivery

We do offer international delivery to most countries. Please enter the destination country at checkout and it will notify you if we ship to your country. Orders should arrive within 2-3 weeks depending on the destination. Please note: we do not send dog treats or dog food abroad, nor do we send extra large items like beds, so if you encounter issues, please check you do not have any of those items in your basket.

The price of international delivery may differ for each country.

Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once items have left Doghouse, we are unable to control or predict what these fees might be, as this depends on the country being shipped to. If you have any questions about this, please pop us an email and we will assist wherever we can. 

Please advise us if your order is needed by a specific date so that we can try to meet your requirements.


Email:  marketing@doghouseboa.co.uk


Telephone: 01225 864767

The shop is open Monday-Saturday 09:00 – 17:00 and Sundays 10:00 – 16:00.

At other times or if we are busy, you are welcome to email us and we will get back to you as soon as we possibly can. We do not have an answer phone at the shop so if the line is engaged or there is no answer please try again during shop hours or please do email us at marketing@doghouseboa.co.uk with any queries.

Returns

We hope that you will be completely thrilled with your purchase from Doghouse but if, for any reason, you should decide not to keep it you can simply return to us for a full refund.

Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging. Please include your name, address and order number with the goods you are returning plus the reason for returning them. We will then refund you the original cost of your order. We regret we are not liable for returns which do not reach us, or are damaged when we receive them.

Please send your items back to us at the address below. There is no need to send them via Special Delivery but we would advise obtaining a Proof of Posting from your Post Office. 

Doghouse
1 Lamb Yard
Bradford on Avon

Wiltshire BA15 1FG

01225 864767